BESCOM Mithra 3.0.2

BESCOM has developed the Virtual Relationship Manager, a mobile application known as BESCOM Mithra, with the aim of enhancing communication and engagement with its consumers. This app offers a variety of features tailored to meet the needs of both consumers and employees.

Features for Consumers:

• Access to generic information about BESCOM, including tariffs, policies, schemes, and office locations.
• Real-time information regarding scheduled and unscheduled power outages.
• Registration for one or multiple accounts/installations.
• Overview of consumption, billing, and payment history.
• Facilitation of online payments.
• Complaint registration, status tracking, GPS-based tracking of restoration teams, and user ratings.
• Opportunities to participate in surveys and receive personalized recommendations.
• Consumer-specific services through analytics integration.
• Links to BESCOM's official Facebook and Twitter pages.

Features for Employees:

• Display of payment dues organized by RR numbers.
• Tracking of complaint statuses, GPS-based restoration team updates, and closure management.
• Information on scheduled and unscheduled power outages.

For inquiries related to the app, please reach out via email at [email protected] or call the support line at 1912.